MARKHAM
CapabilitiesCapability 05

AI strategy

AI adoption owned by the operating committee and priced per use case. In our data the reporting line predicts AI value better than the technology does — so the practice starts with ownership, not models.

Practice reference MKM-C-05Established 2023Led at partner levelGoverned by MKM-F-004
01 — Problems we solve

When the pilots multiply and the P&L does not move.

a

A year of pilots has produced demonstrations, a platform bill, and no verified operating result.

b

AI sits with IT while the decisions it should change — ordering, pricing, service — sit elsewhere.

c

The board wants an AI position; what exists is a tool list and a risk register.

d

One or two use cases genuinely work, and nobody can say why those, or how to repeat it.

02 — Deliverables
Use-case portfolio

Every candidate priced against the operating decision it changes — with a value case, a baseline and a kill test.

Ownership model

AI moved to the operating committee, with decision rights and adoption accountability written down.

Sequenced adoption plan

Use cases drawn in phases like any other commitment — three or fewer at a time, verified before the next draw.

Verified value ledger

Per-use-case delivery measured against month-0 baselines, under the same standard as everything else we ship.

03 — Process
Wk 1–3
Screen

Candidate use cases traced to the operating decision each would change. No named decision, no funding.

Wk 4–6
Price

Surviving use cases get value cases and baselines; platform and data work is costed inside them, never separately.

Wk 7–8
Own

Ownership installed at the operating committee; adoption obligations named per function.

Wk 9+
Draw

First use cases released into production under oversight, verified at fixed cadence — then the next draw.

04 — Evidence & standards

The practice is governed, not improvised.

Standards appliedUse cases are sequenced under Draw · Hold · Release (MKM-F-004) and verified under MKM-F-003. Ownership follows the evidence in MKM-R-2026-005.
Outcome evidence68% median value delivery for operating-committee-owned AI initiatives in the cohort, against 23% for IT-owned; 11 use cases in production in the strongest programme.
ReferencesNamed client references for this practice are available on request, subject to clearance.
IndependenceMarkham is model- and vendor-neutral. Where systems are built, HolisticAutomation delivers under separate contract and identical oversight.