CapabilitiesCapability 04

Technology

Technology strategy, selection and delivery assurance in service of the operating model — scoped against the blueprint, contracted against outcomes, and overseen until cutover holds.

Practice reference MKM-C-04Established 2022Led at partner levelGoverned by MKM-F-005

01 — Problems we solve

When the platform decision is bigger than the platform.

An ERP or core-platform decision is approaching, and the last one is still remembered for what it cost.

The systems landscape has accumulated by acquisition and exception; nobody owns the map.

A vendor programme is in flight and drifting — scope growing, cutover slipping, accountability diffusing between integrator and business.

Technology spend keeps rising while the operating decisions it should serve keep waiting.

02 — Deliverables

Technology strategy on a page

The landscape, the target, and the sequence — derived from the operating model, not the vendor roadmap.

Selection & contract architecture

Requirements from the blueprint, evaluation against evidence, contracts written against outcomes and exit.

Delivery assurance

Independent oversight of the integrator through cutover — with HolisticAutomation as delivery partner where systems are built.

Cutover verification

Go-live held to the same standard as any outcome: baselined, tested, verified.

03 — Process

Wk 1–4

Blueprint

The enterprise on one page. Requirements come from here, not from workshops with wish lists.

Wk 5–10

Select

Short list tested against evidence and reference operations; commercial and exit terms negotiated before preference hardens.

Wk 11+

Assure

Independent oversight of delivery: scope, sequence and readiness reviewed weekly against the baseline.

Cutover

Verify

Go/no-go against written readiness criteria; outcomes verified after stabilisation.

04 — Evidence & standards

The practice is governed, not improvised.

Standards appliedSelection is scoped against the Enterprise Blueprint (MKM-F-005); delivery is assured under the Verification Standard (MKM-F-003).

Outcome evidenceZero days of unplanned downtime at cutover in the most recent ERP re-platforming, verified at month 14.

ReferencesNamed client references for this practice are available on request, subject to clearance.

IndependenceMarkham holds no vendor alliances and takes no referral fees. Where systems are built, our group partner HolisticAutomation is contracted separately and overseen identically.