MARKHAM
CapabilitiesCapability 02

Transformation

Whole-organisation change — operating model, structure and cadence — sequenced in drawn phases against measured capacity, and held to verified outcomes rather than launched activity.

Practice reference MKM-C-02Established 2022Led at partner levelGoverned by MKM-F-004 · MKM-F-006
01 — Problems we solve

When the ambition is right and the delivery keeps slipping.

a

The strategy is agreed but the organisation it requires does not exist yet — structure, cadence and capability all need to move.

b

A transformation is in flight and slipping: too many initiatives, no verified baseline, governance reviewing activity instead of outcomes.

c

Growth — organic or acquired — has outrun the operating model, and margin is quietly paying for the gap.

d

A previous programme delivered slideware. The board wants the next one measured.

02 — Deliverables
Target operating model

The organisation the strategy requires — structure, cadence, decision rights — on one signed page.

Sequenced portfolio

Drawn phases sized by the Load Map: three commitments or fewer per phase, each priced against a verified baseline.

Programme architecture

Governance, cadence and ownership — installed, not recommended.

Verified outcome ledger

Every claimed result tested under the Verification Standard before it is called delivered.

03 — Process
Wk 1–6
Diagnosis

Operating model, load and latency measured from evidence. The stop list is drafted here.

Wk 7–10
Design

Target model and phase one drawn: commitments selected, priced, and loaded with owners and baselines.

Wk 11–14
Hold

Assumptions tested against the operation under a fixed cadence. Nothing launches until the load test passes.

Wk 15+
Release

Full-force execution with independent oversight, phase by phase, until outcomes pass verification.

04 — Evidence & standards

The practice is governed, not improvised.

Standards appliedProgrammes run on Draw · Hold · Release (MKM-F-004), sized by the Transformation Load Map (MKM-F-006), verified under MKM-F-003.
Outcome evidence71% median value delivery at month 24 for programmes holding three or fewer concurrent priorities — the cohort pattern this practice is built to reproduce.
ReferencesNamed client references for this practice are available on request, subject to clearance.
DocumentationThe operating model, load map and verification standard are published in the framework library; our logic is auditable without us.