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← EngagementsCase file — Financial services · 2023MKM-E-2023-052 · Client-approved · Anonymised

Post-acquisition integration of two lenders

ClientTwo mid-market lenders
SectorFinancial services
Business areaTransformation
Period2023
112%Of the deal synergy case delivered, verified line by line
1.9%Revenue attrition through integration
96%Retention of named key people at month 12
8 moTo one operating model, one credit policy, one ledger

Synergies verified line by line against the deal model under the Markham Verification Standard at month 12.

01

The situation

One mid-market lender acquired another. They were similar in size and different in almost everything else, and the deal closed with a synergy case built in diligence and a hundred-day plan built from convention rather than from the deal in front of it. Brand first, systems early, synergies everywhere. The acquired lender’s book was concentrated. Twenty broker relationships originated 60% of its volume, and three credit officers held most of what the book knew about itself.

The integration risk was not in the cost lines. It was in those twenty relationships and three people.

04

Impact in detail

MeasureMonth 0Month 12Change
Synergy case deliveredDeal model set112%Verified
Revenue attrition0%1.9%vs 9.1% median
Key-person retention (named)100%96%Held
Seam decision latency19 days5 days−74%

Synergies verified line by line against the deal model. One attribution line per benefit, and no double counting.