CapabilitiesCapability 04
Technology strategy
Make important technology decisions serve the business, not the other way around.
Discuss this challengePractice reference MKM-C-04Established 2022Focused on measurable business outcomes
01 — Problems we solve
When the platform decision is bigger than the platform.
a
An ERP or core-platform decision is approaching, and the last one is still remembered for what it cost.
b
The systems landscape has accumulated by acquisition and exception; nobody owns the map.
c
A vendor programme is in flight and drifting. Scope is growing, the cutover is slipping, and accountability is diffusing somewhere between the integrator and the business.
d
Technology spend keeps rising while the operating decisions it should serve keep waiting.
02 — Evidence
What the results show.
Outcome evidenceZero days of unplanned downtime at cutover in the most recent ERP re-platforming, verified at month 14. That is one cutover. A clean go-live is part preparation and part the absence of bad luck. Saying so costs us something in a pitch. Claiming to have engineered the luck out of a cutover would cost the client more.
ReferencesReferences for this practice are available on request, subject to clearance.